AirTOV recognizes the importance of privacy of its users and
also of maintaining confidentiality of the information provided by its users as
a responsible data controller and data processor.
This Privacy Policy provides for the practices for
handling and securing user’s Personal Information (defined here under) by
AirTOV and its subsidiaries and affiliates.
This Privacy Policy is applicable to any person (‘User’) who
purchase, intend to purchase, or inquire about service(s) made available by
AirTOV through any of AirTOV’s customer interface channels including its
website, mobile site, mobile app & offline channels including call centers
and offices (collectively referred here in as “Sales Channels”).
For the purpose of this Privacy Policy, wherever the context
so requires “you” or “your” shall mean User and the term “we”, “us”, “our”
shall mean AirTOV. For the purpose of this Privacy Policy, Website means the
website(s), mobile site(s) and mobile app(s).
By using or accessing the Website or other Sales Channels,
the User hereby agrees with the terms of this Privacy Policy and the contents
herein. If you disagree with this Privacy Policy please do not use or access
our Website or other Sales Channels.
This Privacy Policy does not apply to any website(s), mobile
sites & mobile apps of third parties, even if their websites/products are
linked to our Website. User should take note that information &privacy
practices of AirTOV’s business partners, advertisers, sponsors or other sites
to which AirTOV provides hyperlink(s), may be materially different from this
Privacy Policy. Accordingly, it is recommended that you review the privacy
statements and policies of any such third parties with whom they interact.
This Privacy Policy is an integral part of your User
Agreement with AirTOV and all capitalised terms used, but not otherwise defined
herein, shall have the respective meanings as ascribed to them in the User
Agreement.
TYPE OF INFORMATION WE COLLECT AND ITS LEGAL BASIS
The information as detailed below is collected for us to be
able to provide the services chosen by you and also fulfil our legal
obligations as well as our obligations towards third parties as per our User
Agreement.
"Personal Information" of User shall
include the information shared by the User and collected by us for the
following purposes:
Registration on the Website: Information which you provide
while subscribing to or registering on the Website, including but not limited
to information about your personal identity such as name, gender, marital
status, religion, age, profile picture etc., your contact details such as your
email address, postal addresses, frequent flyer number, telephone (mobile or
otherwise) and/or fax numbers. The information may also include information
such as your banking details (including credit/debit card) and any other
information relating to your income and/or lifestyle; billing information
payment history etc. (as shared by you).
KYC verification on the website after registration:
The user must provide the Aadhar and PAN information to AirTOV in order to
verify the user’s identity and avail services from AirTOV.
Other information: We many also collect some other
information and documents including but not limited to:
Transactional history (other than banking details) about
your e-comm activities, buying behaviour.
Your usernames, passwords, email addresses and other
security-related information used by you in relation to our Services.
Data either created by you or by a third party and which you
wish to store on our servers such as image files, documents etc.
Data available in public domain or received from any 3rd
party including social media channels, including but not limited to personal or
non-personal information from your linked social media channels (like name,
email address, friend list, profile pictures or any other information that is
permitted to be received as per your account settings) as a part of your
account information.
Information pertaining any other traveler(s) for who you
make a booking through your registered AirTOV account. In such case, you must
confirm and represent that each of the other traveler(s) for whom a booking has
been made, has agreed to have the information shared by you disclosed to us and
further be shared by us with the concerned service provider(s).
If you request AirTOV to provide visa related services, then
copies of your passport, bank statements, originals of the filled in
application forms, photographs, and any other information which may be required
by the respective embassy to process your visa application.
For international bookings, Users, in compliance with the
Liberalized Remittance Scheme(LRS) of RBI or any other law may be required to
provide details such as their PAN information or passport details number or any
such information required by Service Provider. Such information shall be
strictly used as per the aforesaid requirements only. In case a User does not
wish to provide this information, AirTOV may not be able to process the
booking. AirTOV will never share User’s PAN details without their prior consent
unless otherwise such action is required by any law enforcement authority for
investigation, by court order or in reference to any legal process.
-In case you opt for contactless check-in at Hotels, then
copies of your government identification like aadhar, driving license, election
card etc., Self-declaration and any other information like date of birth,
destination/origin of travel and place of residence that may be required by the
concerned Hotel to honor your hotel booking.
Your Covid-19 Vaccination status and certificate in case you
wish to avail any service for provision of which such Covid-19 vaccination
related information is required or want to access your vaccination certificate
at a later stage for travel related or any other purpose. AirTOV will never
process the beneficiary id and other id details contained in the vaccination
certificate.
Such information shall be strictly used for the aforesaid
specified & lawful purpose only. User further understands that AirTOV may
share this information with the end service provider or any other third party
for provision and facilitation of the desired booking. AirTOV will always
redact all/any sensitive & confidential information contained in the
vaccination certificate, passbook, bank statement or any other identity card
submitted for the purpose of availing a service, promotional offer or booking a
product on the Website. In case a User does not wish to provide this
information or opts for deletion of the information already provided, AirTOV
may not be able to process the desired booking request. AirTOV will never share
any of the above information collected including PAN card details, Vaccination
status & certificate , Passport details , Aadhar Card details without their
prior consent unless otherwise such action is required by any law enforcement
authority for investigation, by court order or in reference to any legal
process.
HOW WE USE YOUR PERSONAL INFORMATION:
The Personal Information collected maybe used in the
following manner:
While making a booking
While making a booking, we may use Personal Information
including, payment details which include cardholder name, credit/debit card
number (in encrypted form) with expiration date, banking details, wallet
details etc. as shared and allowed to be stored by you. We may also use the
information of travelers list as available in or linked with your account. This
information is presented to the User at the time of making a booking to enable
you to complete your bookings expeditiously.
We may also use your Personal Information for several
reasons including but not limited to:
MARKETING PROMOTIONS, RESEARCH AND PROGRAMS:
Marketing promotions, research and programs help us to
identify your preferences, develop programs and improve user experience. AirTOV
frequently sponsors promotions to give its Users the opportunity to win great
travel and travel related prizes. Personal Information collected by us for such
activities may include contact information and survey questions. We use such
Personal Information to notify contest winners and survey information to
develop promotions and product improvements. As a registered User, you will
also occasionally receive updates from us about fare sales in your area,
special offers, new AirTOV services, other noteworthy items (like savings and
benefits on airfares, hotel reservations, holiday packages, car rentals and
other travel services) and marketing programs.
In addition, you may look forward to receiving periodic
marketing emails, newsletters and exclusive promotions offering special deals.
From time to time we may add or enhance services available
on the Website. To the extent these services are provided, and used by you, we
will use the Personal Information you provide to facilitate the service(s)
requested. For example, if you email us with a question, we will use your email
address, name, nature of the question, etc. to respond to your question. We may
also store such details.