AirTOV Terms of Service

Flight Tickets

Terms of the Airlines

• The airline tickets available on the website follow the terms and conditions of the specific airline, including their cancellation and refund policies.
• AirTOV acts as a facilitator for booking flight tickets. The service contract is between you and the airline.
• Airlines can change flight schedules, routes, or cancel flights without informing AirTOV. AirTOV is not responsible for any losses you may face due to these changes.
• Different tickets on the same airline may have different restrictions, services, and prices.
• Baggage allowance depends on the airline's terms. Some fares only include hand baggage, and you may need to pay extra for checked baggage. Check with the airline for detailed costs.
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Code Share

• Some airlines have "code share" agreements with other airlines, meaning the selling airline may not operate the flight. Instead, another airline will operate it.
• If your flight is a code share, this will be disclosed during the booking process.
• AirTOV will inform you of any code-share arrangements if the ticketing airline discloses it to AirTOV.
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Pricing

• The total price displayed on the website usually includes the base fare, taxes, and convenience fees. You must pay the full amount before your booking is confirmed.
• If you don’t pay the full amount, AirTOV reserves the right to cancel your booking.
• Infant fares are for children under 24 months for the entire itinerary. If the child is 24 months or older on the return journey, a separate booking with a child fare is required. Infants and children must be accompanied by an adult.
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Travel Documents

• You are responsible for having valid travel documents like ID proof, passport, and visas. AirTOV is not liable if you cannot travel due to invalid documents.
• Any travel document information provided by AirTOV is advisory and not conclusive. Check the requirements with the airline and relevant authorities.
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Check-In Terms

• Check with the airline directly for check-in times, usually starting 2 hours before domestic flights and 3 hours before international flights.
• Carry valid ID proofs, passports, and age proofs as required by the airline.
• For non-refundable fares, web check-in can be done one day prior to departure after 6 PM.
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Use of Flight Segments

• If you miss the onward journey, the entire booking may be canceled by the airline. AirTOV cannot provide alternative bookings, and the cancellation penalty will follow the airline's rules.
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Changes to Existing Booking:

Refundable Fares

• Changes to bookings may incur charges from the airline and a service fee from AirTOV. Charges vary by airline policy and fare class.
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Non-Refundable Fares

• Non-refundable tickets cannot be changed or canceled. The fare agreement between the buyer and seller is final.
• Present valid identification at check-in. AirTOV is not responsible for flight delays or cancellations. Contact the airline for any flight-related issues.
• No name changes are allowed after booking. A service fee applies for any amendments.
• Check-in online as required by government directives. Charges apply.
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Refund

Refundable Fares

• Refunds follow the airline’s fare rules and cancellation policy. Convenience fees paid to AirTOV are non-refundable.
• Inform AirTOV of cancellations made directly with the airline to process refunds. Refunds may take time depending on the payment method.
• Refunds will be credited to the same account used for payment.
• Discounts availed at booking time will be deducted from refund amounts.
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Non-Refundable Fares

• No refunds for no-show or flight cancellations.

For any further details or specific queries, contact AirTOV customer support directly.